GETTING PERSONAL: Web Site Matches People With Planners
By Kaja Whitehouse
Wednesday, March 31st, 2004
Here's a new matchmaking web site that's more
concerned with your net worth than your love life.
Wiseradvisor.com seeks to help people sort through an array of financial
professionals, from brokers and estate planners to tax experts, and pair
them with the best match. The service, launched in December, is a product of
Internet company WebFinance Inc., which hosts educational Web sites for
do-it-yourself investors.
Wiseradvisor.com is not a perfect solution to the hardships of finding the
right financial advice. Consumers are limited to a rather small pool of
advisors (currently about 1,300) and they must conduct their own due
diligence, including background checks and interviews. But the site can help
advice-hungry consumers locate a handful of prospective experts. Plus, it's
a rather inexpensive marketing tool for advisors.
Different Cost Structures
Users start by checking off the type of advice they want from a list that
includes taxes, estate planning and portfolio management. Users are then
directed to a short questionnaire that asks about preferences on fee
structure and location of the advisor, among other things. The idea is to
narrow the search down to an advisor who fits your needs, like one located
within 20 miles of your home who is paid by fees rather than commissions.
Once the questionnaire is completed, a list of advisors is provided. From
here, the user can glean the advisors' profiles for further information and
then contact those advisors they like. One bonus: The site won't pass along
your information to advisors until after you initiate contact.
The matches don't always fit. After going through the process for a tax and
insurance advisor, I was matched to a few advisors who seek clients with a
minimum net worth of between $500,000 to $1 million, well out of my league.
And users can't assume the information they see about advisors is truthful
or accurate. Wiseradvisor.com has some protections in place to weed out fake
or deceitful applications from advisors, including random background checks.
But users still need to conduct their own due diligence, including verifying
credentials and reviewing any history of complaints.
Past attempts to make money matching people with financial professionals
haven't always been successful, despite the growing need by investors to
seek out financial advice. Matchmaking service Investortree.com was started
in 2000 and closed down only two years later. TheRightAdvisor.com, a joint
venture of financial research group Dalbar Inc. and Microsoft Corp.'s (MSFT)
MSN MoneyCenter Web site, is still around, but it has seen the numbers of
advisors it serves decline to less than 2,000 from a previous peak of about
2,500.
Ross F. Mongiardo, a financial planner in Garden City, N.Y., who subscribes
to TheRightAdvisor.com, says the experience has been "ok." Four years and
$3,000 later, the site has generated one client for him.
(TheRightAdvisor.com charges advisors $750 a year to keep their information
on the site.)
"Obviously they're not my primary marketing source," Mongiardo said. Still,
he will remain with them since they matched him with a good client at
"minimum expense and minimum effort," he said.
Tom Murcko, chief executive of WebFinance Inc., hopes that
Wiseradvisor.com's pay-per-lead system differentiates it from
TheRightAdvisor.com, which is probably it's greatest competitor. "The burden
is on us to continue to provide high-quality leads," said Murcko. He added:
"Basically, if they don't get clients, we don't get paid."
|